Contact Us

Problems? Suggestions? Kudos? We’d love to hear from you!

If there is a problem with an order:

And you are the person who placed the order, the absolute easiest way to refer to an order is to reply with its receipt email. Lacking that, you can use the contact form below and refer to your order by your email address, your name or your order number. If you placed multiple orders, then providing the order number will help immensely to minimize confusion.

If you didn’t place the order but instead received it as a gift, please refer to the order by your name.

If you prefer to use your email, you can email us at this address: store@spongecandy.com

Our address and phone number (voice or fax) are on the map below.

We are usually available by phone during store hours…

Monday through Saturday from 10am to 7pm ET and
Sundays 11:30am to 5pm ET

…but store demands, candy making operations or a busy phone line might send you to voice mail for a later call back.